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Toolkits are popular because they tend to offer a range of different resources to aid implementation or operation. They often include guides, templates, checklists, presentations and similar items, usually crafted and closely interwoven with the main subject, for which they tend to emerge as prime support resources.
The Help Desk Management Kit is very much constructed along the same lines. Included are a variety of guides and presentations, designed both for education and reference. However, what makes this a particularly useful product is the inclusion of a service level agreement template, with a specific guide to aid completion. In addition to this, the kit also includes a comprehensive set of security plicies (some 83 pages of them). To assist further, an audit checklist is provided, to help check the help desk service for quality, content and completeness. All these documents are written in pleasing and simple to understand terms, and are well formatted. Access to the product is via a download zip, direct from the vendor's website. At $199, it offers extremely good value. For more information it is documented at: The Help Desk Management Kit |
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