This edition of the Help Desk Newsletter includes the following items:
The Two Minute Interview: The ITSM and ITIL Open Guide 10 Components to Simplify Help Desk Management Help Desk Management Kit Review ITIL: The World Wide Phenomenon Related Terms & Definitions Around The Forums ITIL Certification It Couldn't Happen Here... Could It? Help Desk Humor Coming In The Next Edition: Scheduled items for the next issue include: - Help Desk Disasters! - The Management View - Certifications: A Round Up - The Politics of ITSM - The Two Minute Interview - Common Misconceptions - And much more... The newsletter will be published approximately 4 or 5 times per year, depending upon major events in the Help Desk and ITSM world. Do note that this is an open newsletter. If, therefore, you have something of interest to other Help Desk and ITSM professionals, please feel free to share it with us. |
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Wikipedia defines a help desk as "an information and assistance resource that troubleshoots problems with computers and similar products". It also states that with respect to ITIL/ITSM, a Help Desk may offer a "wider range of user centric services and be part of a larger Service Desk".
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The Help Desk Newsletter - Issue 1
About The Help Desk Newsletter
| The Help Desk Newsletter is periodic publication dedicated to service desks and ITSM (IT Service Management). It provides information, news, and sometimes opinion on all matters related to service and help desk management.
The newsletter has a number of variants, covering related ITSM topics, and is free of charge to all subscribers. To subscribe, simply enter your details in the box in the right hand panel. |