This edition of the ITIL Newsletter includes the following items:
ITIL Certification: v3 Q&A ISO 20000 Toolkit Review ITIL: The World Wide Phenomenon Help Desk Stress: Some Basic Advice The Two Minute Interview: The ITIL Open Guide ITIL Related Terms & Definitions 10 Components to Simplify Help Desk Management Around The ITIL Forums It Couldn't Happen Here... Could It? Coming In Future Editions: Scheduled inclusions for the next issue include: - ITIL v3 Explained - Help Desk Disasters! - ITIL, The Management View - Alternative Certifications - The Politics of ITIL - The Two Minute Interview - ITSM Q&A - Common Misconceptions - And much more... Note: If you have got something you wish to say on the subject of ITIL, perhaps a fresh insight or some information which might benefit other subscribers? If so, this is an open publication, so please do submit your contribution to us. |
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