This edition of the ITIL Newsletter includes the following items:
ITIL: The World Wide Force ITIL Certification Credit Program Making Changes to the SLA ITIL Related Terms & Definitions ISO 20000 Certification Register Launched ITIL Version 3 Commentary Continuity and Availability Management True Stories and ITIL Humor Coming In Future Editions: Scheduled inclusions for the next issue include: - ITIL v3 Nitty Gritty - ITIL Disasters! - ITIL, The Management Perspective - Alternative Certification Schemes - The Politics of ITIL and ITSM - The Two Minute Interview Part 2 - ITSM/ITIL Q&A - Common Misconceptions - And more... Note: If you have got something you wish to say on the subject of ITIL or ITSM, please do submit your contribution to us. |
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