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1. Service Desk: "Do you see the button on the right side of your mouse?" Customer: "No. There's just a telephone and a printer". 2. A large service desk once received a fax with a pre-page asking for it to be faxed back when finished with, because they needed to keep a copy. 3. Customer: "Do I need a computer to run your software?" 4. A major ISP recently told us that their finance department occasionally receive cheques made payable to "The Internet" 5. Service Desk: "What appears to be the problem?" Customer: "When I change the font sizes, the letters all change size." 6. The six phases of an ITIL implementation (adapted): Enthusiasm Disillusionment Panic Search for the guilty Punishment of the innocent Praise for the non-participants 7. What did the small change say to the large change? “I don’t need a ticket - I'll will sneak in with you.” 8. Finally, a VERY old one: To complete 80% of a project takes 80% of the time. The other 20% takes the other 80% of the time. |
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