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Many of those that have invested heavily in ITIL v2 are still struggling with the "will I or won't I" dilemma. Will I invest the time and effort to upgrade my knowledge to v3 or will I stick with what I know best and stay in the ITIL v2 safe zone? The question is asked from a number of perspectives including the financial cost and time investment made in v2; along with the expected demand there will be for ITIL v3 experts.
Those who are indeed investing that time and effort may often miss the comfort that was ITIL v2. Version 2 was conceptually simple to understand. It was a 10 process approach for Service Management. There is no escaping the fact that ITIL v3 brings with it a shift in that way that IT professionals will view the discipline of IT Service Management. Now that a Service Lifecycle approach dominates and processes, functions and roles all almost secondary to what is actually a logical model. There is an lot of good work in the new version including the introduction and consolidation of new processes. Depending on how you interpret the wording there is anywhere from 23 to 29 processes available. This is getting up towards the number that is defined in CoBIT and it is an indication that IT Service Management has broken beyond operational issues and now is a serious contender for IT to Business integration. There is a new science to ITIL and perhaps it was long overdue. The acceptance of "old" ITIL was based around two areas - Service Support and Service Delivery. The other elements of the library went largely unnoticed. These are now fully integrated into an overall approach that when studied does actually make sense. Those that have been around ITIL for a while need to remember that v2 was initially quite a heavy load to take on. But years later it really is quite a simple story to tell. The same will happen with ITIL v3. It is a change; like most change it has its supporters, it has its critics, but in time it will be generally accepted and adopted. One important fact that should be pointed out is that version 3 is a REPLACEMENT for ITIL v2, not an upgrade or a supplement. Quite simply ITIL v2 will disappear from the shelves and there will come a time when the exams long associated with ITIL v2 will not be available. To not upgrade the skills you have to the current level is of course a personal choice. However, version 3 will become the majority language of IT Service Management. It is time to decide if you are interested in that language or not. |
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